Question 1

How does the transfer process work with Dream Compass Travel?

Accepted Answer

Once you have booked through our website, we will contact you on the number you gave during booking. Your transfer details are confirmed, the process is planned, and everything you need to know is sent to you.

Question 2

How do I make a booking?

Accepted Answer

You can complete your booking quickly and easily through our website.

Question 3

How will I find you at the airport?

Accepted Answer

A member of our staff will meet you at the airport exit, holding a welcome board with our company logo and your name on it.

Question 4

What should I do if I can't find your representative at the airport?

Accepted Answer

If you cannot find your chauffeur or our representative at the airport, please contact us immediately. If your chauffeur has not arrived within 30 minutes, an alternative vehicle will be arranged for you, or your payment will be refunded.

Question 5

Will I pay anything beyond the quoted price?

Accepted Answer

No. The prices quoted once we have spoken with you are all-inclusive. No additional charge is requested.

Question 6

What is my luggage allowance?

Accepted Answer

In shared vehicles, each passenger is entitled to 1 suitcase. In private vehicles, luggage is carried according to the capacity of the vehicle. If your number of suitcases exceeds that capacity, you will need to choose a larger vehicle. If you have oversized luggage, we recommend mentioning it when you book.

Question 7

How can I pay?

Accepted Answer

A deposit of 50% of the total is taken to confirm your booking. You can settle the remainder easily on the day of travel, at the start of the service, in the vehicle — by cash or card.

Question 8

What should I do if my booking details change?

Accepted Answer

If anything about your booking changes, please contact us as soon as you can. Our team will make the necessary adjustments for you.

Question 9

Do your vehicles have air conditioning?

Accepted Answer

Yes. All of our vehicles have air conditioning, so that your journey is a comfortable one.

Question 10

Do you accept pets?

Accepted Answer

Yes. We can carry your pets in our VIP vehicles provided they travel in a carrier. Please let us know when booking that you will be travelling with a pet.

Question 11

How far in advance should I book?

Accepted Answer

You can book online through our website at least 24 hours before your transfer. If less time remains, you can reach us by phone. Depending on availability, booking up to 1 hour beforehand may still be possible.

Question 12

How do I cancel my booking?

Accepted Answer

Under our cancellation policy, cancellations made up to 24 hours before the transfer time are free of charge. For cancellations made closer to the transfer time, no refund is given.

Question 13

I left something in the vehicle — what should I do?

Accepted Answer

Our company does not accept liability for luggage or personal belongings left behind. However, our driver hands any items found to our office, and you can collect them from there. If you would like them sent to your hotel, an additional service charge may apply.

Question 14

How many people do your vehicles seat?

Accepted Answer

Our vehicles come in different capacities to suit your needs, from sedans through to VIP minibuses. When you book, we select a vehicle that matches your number of passengers.

VIP Transfer & Transportation Services

VIP Airport Transfer

Corporate VIP Transfer

Chauffeur-Driven VIP Car Hire

VIP Airport Meet & Greet

VIP Cultural Tours

Let your journeybegin.